0 0 0 0 Diamond

Delivery

You may pick up your orders from our showroom or have them delivered by our internal courier within Metro Manila only. If you are outside Metro Manila or outside the Philippines, you may have them delivered by an external courier via FedEx or LBC Express, shouldering the shipping expense.

To arrange the pick up your orders from our showroom, contact your respective Tessera expert via Viber or Instagram account at least three (3) days before the pick-up date.

You should inspect the products before receiving them. Your acceptance of the products indicate that the products are in good condition, free from any defect and damage, and are the same products as the ones you ordered. You understand and agree that once accepted, the products can no longer be returned or exchanged nor can your payment be refunded.

Standard Area Delivery

We aim to deliver your order within five (5) business days within Metro Manila and within seven (7) business days outside Metro Manila from the date when we receive proof of its payment for readymade items and within five (5) to seven (7) business days within Metro Manila and within seven (7) to ten (10) business days outside Metro Manila from the date of production completion for customized items. However, due to high volume of orders, there may be occasions when we will not be able to observe these periods. We will notify you if we foresee a significant delay or change in our standard area delivery service.

You must designate a representative if you will not be available to receive your order. We reserve the right to request you or your representative to present a government-issued ID prior to the release of the products that you ordered.

Shipping Fees

Standard Area Delivery

The delivery of orders to the following areas through our Standard Area Delivery service is 500.00 Php.

Manila, Pasay, Caloocan, Malabon, Quezon City, San Juan, Mandaluyong, Marikina, Pasig, Makati, Taguig, Pateros, Navotas, Muntinlupa, Las Pinas, Paranaque and Alabang.

Delivery via External Courier

All fees charged by the external courier for the shipment of the orders to your designated shipping address shall be for your sole account.

Provincial Areas

All fees and costs for the shipment of orders to provincial areas shall be for your sole account. We shall not be liable for any and all claims, costs, expenses, damages, and losses occurring after the products ordered are released to the courier. All issues related to such claims, costs, expenses, damages, and losses shall be discussed and settled solely between you and the courier.

International Shipping:

All fees and costs for the shipment of orders to areas outside the Philippines shall be for your sole account. We shall not be liable for any and all claims, costs, expenses, damages, and losses occurring after the products ordered are released to the courier. All issues related to such claims, costs, expenses, damages, and losses shall be discussed and settled solely between you and the courier.